Open letter to Morrisons Plc.

I would have emailed this to them, but no email addresses are available on the corporation’s website and, when resorting to guess work, customer.services, customer.service don’t work. I then tried postemaster@morrisons.co.uk which also bounced. This is, in itself, against the requirements of having a mail system on the internet. Anyway, this is what I was trying to say:

Having recently moved into an area where the nearest supermarket is a
Morrisons, I have been using the store more frequently than before and
have noticed the following “niggles” with the way the store is
managed.

The store feels “cluttered”. At the ends of most of the aisles, there
are extra shelves which constrict the ends of each aisle by about 40%
making the apertures less than one trolley width. Also, in the same
area, the main central thoroughfare is considerably thinner than it
could be because of a vast array of extra product locations (products
that are, often, otherwise available in other parts of the store)
again, constricting the available space by 20-40%.

Secondly, the small (3′ square) metal containers strewn throughout the
store, as if by random, containing products often not in the slightest
related to the aisle in which they are found just get in the way.

Many thanks for your time in reading this. Please let me know if you
have any comments on the above.

This is the bounce:

MailMarshal has stopped the following message:

Message: B475052fc0000.000000000001.0001.mml
From: foo@mafoo.org.uk
To: postmaster@morrisonsplc.co.uk
Subject: My point of view

because the email address – postmaster@morrisonsplc.co.uk – does not exist.

3 thoughts on “Open letter to Morrisons Plc.

  1. im trying to contact morrisons, customer service department , do you have any email address for morrisons at all

  2. Nope, they don’t appear to publish any and their mail system appears to bounce all the “legal” ones… postmaster and abuse, for example. 🙁

  3. Your correspondent is annoyed that isles at her local Morrisons are cluttered and that width is restricted by 40%. This is no accident or example of bad management. It is one of a great many ploys used by the major supermarkets to make you buy more than you had originally intended to.

    They deliberately restrict traffic passage in certain areas to slow down your progress through the store, thereby making you spend more time looking at products. Often in these restricted passage areas there will be particular products which they wish to off-load. They also place shelves at the end of isles. Customers often think that the items on these shelves are on offer or reduced but invariably they are not; it’s just another ploy to make you buy more. I have no evidence to suggest that Morrisons are any worse than the other major players; Sainsbury, Asda/Walmart and Tesco. They have all invested considerable resources and money into researching these ploys and honing them to extract the most money out of you. You can clearly expect it to be even more prevelant during the economic restriction of recession.

    So, not so mush as sign of bad management, more one of poor customer service.

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