BlackCT

So, today was the day I had scheduled to upgrade our ageing WebCT 6 system to the latest version.

Four hours into the upgrade of the first of three updates I needed to apply, the following error is produced:

Installation error. com.webct.platform.installer.InstallerException: Unexpected error executing [webct_stat.sql]. ORA-04021: timeout occurred while waiting to lock object WEBCT.WEBCT_STAT

Great.

So I try and call it in, rather than log it on the web as a P1 as they recommend calling instead only to sit on hold for 5 minutes and then get dumped off to voicemail… ok, I’ll log it on the web. That was at 14:00. It’s now 15:30 and I’ve talked to an engineer who will phone me back soon with some advice. There are two more updates after this to apply…

Procedures involving rusty nails, hammers and kneecaps are springing to mind.